Tailored to You
Packages
Our two most popular packages, Basic & Standard, are outlined in the chart below. Don't see a package that fits your business' needs? To learn about our premium and custom packages, please email us at sales@expertitllc.com.
| Service | Break/Fix | Basic | Standard |
| Help Desk Support (9x5) | Pay Per Use | Limited to included hours, then billed at service rate | Unlimited* |
| vCIO/ITSO IT Strategy | On-Demand | Limited to warranty tracking | Basic Planning/Review |
| Strategic Business Review | On-Demand | Limited to 1 annually | Quarterly |
| Automation | On-Demand | As requested | Ongoing |
| Service Approach | Reactive | Proactive | Innovative |
| Normal Rate (Exclusive 9x5) | $135/hr | $125/hr | $125/hr |
| After-Hours Rate (Outside 9x5) | 2x Rate | 1.5x Normal Rate | 1.5x Normal Rate |
| Holiday Rate | 3x Rate | 2x Normal Rate | 2 Normal Rate |
| 24/7 Monitoring & Alert | None | Included | Included |
| SLO Response Times, Priority | None | Included | Included |
| AV/EDR | On-Demand | Included | Included |
| 24/7 MDR/SOC | On-Demand | Included | Included |
| ISPM, SAT, SIEM | On-Demand | Included | Included |
| Patching | On-Demand | Included | Included |
| Web DNS Protection | On-Demand | Included | Included |
| Web DNS Protection | On-Demand | Included | Included |
| SaaS 365 Backups | On-Demand | Included | Included |
| Server BCDR & Cloud Backups | On-Demand | Included | Included |
*Unlimited support does not include specific service exclusions in exclusion list.
Optional Add-Ons
| Add-On | Description |
| Microsoft 365 Office Licensing | Microsoft 365 Business Premium |
| Microsoft 365 Purview/Defender Bundle (Add-On to Business Premium) | Data Security, Compliance/Regulatory, GenAI Prep, Information Protection/Governance, Full Advanced Defender Suite |
| Advanced Security Stack | App Zero Trust, Security Awareness Training, SIEM, Posture Management, Advanced Email Security |
| Copilot for Business | AI Add-on to 365 Business |
| Security Awareness Training/Simulated Phishing | Training for end users |
| Password Management | Password vault for end users |
| Security, Vulnerability, Compliance Assessments | On-Demand or Regular Assessments |
| AI Readiness Assessment/Training | Get environment ready and best use of AI |